Booking Terms and Conditions
We are a small business, when you book a stay with us, you pay a deposit to secure your room. We remove your room from the booking system for the nights you have booked and turn away any other enquiries we receive. Our cancellation policy is designed to be as flexible as we can be, whilst also being fair. When you cancel a booking or part of a booking we may have already turned down several other enquiries for the time you booked.
Cancellation - If a cancellation is made more than 14 full days before the date of arrival, (that is before midnight on the same day, 14 days earlier), the deposit will be refunded minus a 15% administration fee. Cancellations made within 14 days of the arrival date will be refunded only if we are able to re-let the room, again minus 15% administration fee.
Cancellation Insurance - We advise you strongly to take out insurance to cover the possibility that you may need to cancel your stay with us. Whilst we do not expect guests to pay for holidays they are unable to take, we are sure you will understand that neither can we afford the consequential loss of earnings that your cancellation may cause us.
Changes to your booking - If we have accepted your booking on a minimum nights stay basis and/or your plans change and you wish to cancel part of your booking or depart early, you will be liable for the full amount.
Third party bookings - If booking on behalf of clients we request full payment/outstanding amount 14 days before date of stay. If full payment has not been received we reserve the right to cancel your booking. Our normal deposit terms apply at time of making booking.
There is a strict no smoking and vaping policy at Scorrybreac. The house and grounds are all no smoking. If this requirement is breached the cost of a nights stay will be chargeable plus the cost to cover a deep clean and you will remain liable for the whole of the cost of your stay.
Check-in - On your day of arrival you can check in between 4.00pm and 9.00pm. This allows us time to clean the house, purchase essential supplies and carryout any maintenance/appointments. We cannot accept new guests/arrivals before 4.00pm. We are not a hotel and we do not employ staff. The latest check in time is 9.00pm, due to the noise element of checking in Guests and showing them to rooms, which may disturb other guest who may be resting/sleeping.
We do expect guests staying for more than one day to be out enjoying the area. This allows us to get on with the necessary work in an efficient manner to keep the guest house running, from refreshing rooms, preparing for new arrives, carrying out maintenance and noisy work.
Check-out - Please be ready to leave by 10.00am on your day of departure. Should you wish to leave luggage after departure please let us know in advance.
By Foot - Whilst we welcome green travellers, the guest house is not served by public transport, getting to many of the popular walks, sights and eating places from the Guest House on foot or public transport can be very difficult. We would strongly advise that guests have their own transport to make the best of their stay.
Pets - Unfortunately out of consideration to other guests we cannot take pets.
Children - We are unable to accommodate children under the age of 10 years old. If arriving with children under the age of 10 your reservation will be cancelled.
Maximum persons per room - Due to our Guest House insurance we have a strict policy of only two persons in a bedroom.
Group bookings - Due to the layout of the guest house, our maximum group size is four people.
Residents Only - We are only open to guests paying and staying with us. Due to our Guest House insurance, the property is not open to people not staying.
Bookings cancelled by us - If in exceptional and unforeseen circumstances your booking is cancelled by us, we will refund your deposit in full and email you as soon as possible with alternative accommodation recommendations. We will not be held liable for any losses or extra expenses incurred by you in this event.
Damage - We are sure that you will take care whilst you stay with us, and we acknowledge that accidents sometimes happen. We do however reserve the right to charge for any damage or breakages which we consider to be deliberately or recklessly caused or for the cost of the room for any time period for which it is considered un-usable due to damage. In agreeing to our terms and conditions, you authorise us to charge this amount to the debit/ credit card used to secure the booking.
Special requirements - If you have any special requirements you must inform us at the time of booking. For example if you suffer from any food allergies or conditions like negotiating stairs/steps or any disability which will impact your stay. We will endeavour to do our best to accommodate your requirements. We always encourage guests to book early as this means we can have maximum flexibility in accommodating you. If we feel unable to properly accommodate the particular needs of persons concerned, we reserve the right to decline the reservation.
Scorrybreac Guest House, Glencoe, Highlands. Scotland. PH49 4HT